Terms of Use – Refund Resolution

Welcome to Refund Resolution. These Terms of Use (“Terms”) govern your access to and use of the Refund Resolution website located at [Your Website URL] (the “Website”) and our refund resolution services (the “Services”).

By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use our Website or Services.

1. Acceptance of Terms

By accessing and using our Services, you affirm that you are at least 18 years old and capable of forming a binding contract. You agree to comply with all applicable laws and regulations regarding your use of our Services.

2. Our Services

Refund Resolution provides assistance to individuals and businesses in the UK seeking to recover refunds for various discrepancies, including but not limited to, issues with travel, online purchases, billing errors, and other services. Our Services involve evaluating your claim, communicating with the relevant third parties on your behalf, and negotiating for a refund.

We do not provide legal advice, nor are we a law firm. Our role is to act as your advocate in pursuing a refund, leveraging our expertise in dispute resolution and consumer rights.

3. Your Obligations

When using our Services, you agree to:

  • Provide Accurate Information: You must provide accurate, complete, and truthful information regarding your claim and any related documentation. You acknowledge that our ability to assist you effectively depends on the accuracy of the information you provide.
  • Cooperate: You agree to cooperate fully with us throughout the refund process, including providing any additional information or documentation requested in a timely manner.
  • Authorise Us to Act: By submitting a claim, you authorise Refund Resolution to communicate and negotiate directly with the company from whom you are seeking a refund on your behalf.
  • Truthfulness: You warrant that your claim is legitimate and that you have not previously received a refund or compensation for the same issue from any other source.
  • No Simultaneous Action: You agree not to pursue the same refund claim through other channels (e.g., directly with the company, another service, or legal action) while your claim is active with Refund Resolution, unless explicitly agreed upon with us.

4. Fees and Payment

Our fee structure, including any “No Win, No Fee” arrangements and applicable percentages, will be clearly outlined and agreed upon in a separate Service Agreement or engagement letter before we commence work on your claim.

You agree to pay the agreed-upon fees to Refund Resolution upon the successful recovery of your refund. Details regarding payment methods and timelines will be specified in your Service Agreement.

5. Intellectual Property

The content, features, and functionality of the Website and Services, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Refund Resolution and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website or Services, except as generally permitted for personal, non-commercial use.

6. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Refund Resolution does not warrant that:

  • The Services will be uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • The Services are free of viruses or other harmful components.
  • The results of using the Services will meet your requirements or expectations.

7. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Refund Resolution, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Services.
  • Any conduct or content of any third party on the Services.
  • Any content obtained from the Services.
  • Unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using our Services.

8. Indemnification

You agree to defend, indemnify, and hold harmless Refund Resolution and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms; or c) any inaccurate or misleading information provided by you in connection with your claim.

9. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of England and Wales.

10. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.